FAQ
How can I contact customer support?
Our customer service team is here for you! Email us at contact@serayabeauty.com or use our contact form on the website.
What is the delivery time?
Shipping usually takes 4–9 business days, depending on your location. You’ll receive a confirmation email with a tracking link once your order has shipped.
What is the "Loss Guarantee"?
It’s a loss protection guarantee: if your package is lost in transit, we’ll either resend your order or refund you in full.
How do I clean the magnetic lashes?
Avoid harsh makeup removers — they can damage the magnets.
For a quick clean: gently wipe with a cotton pad dampened with water.
If you wear makeup frequently, we recommend using a special lash cleaning solution.
Steps: separate the top and bottom lashes, clean them, let them dry flat, then place them back in the box using the left/right marks.